new policies and regulations

Due to the COVID-19 pandemic we are taking precautions to ensure we prevent further spread of the virus. This means we are enforcing mandates as they are announced and lowering the number of guests allowed at your appointment to ensure everyone’s safety. All store policies are in accordance with the Illinois Health Department.

Until further notice, we kindly ask that you adhere to the following policies:

Please reschedule your appointment if you or anyone in your entourage is sick.

Anyone showing symptoms of illness will be asked to leave; no exceptions!

There is a 3 guest max accompanying a bride. There is a 4 guest max for private appointments. Per state guidelines, there are no exceptions to this rule.

Guests can't rotate between coming in and out of the store.

Brides and stylists will be asked to wash their hands/sanitize with antibacterial prior to starting an appointment.

Please do not handle the merchandise. The less people touching, the less amount of germs being spread.

Please dispose of your own tissues.

Thank you for your understanding and cooperation during this unprecedented time.

you should also know…

To give you a one-of-a-kind experience, we try to have one bride at a time in our store. Weekends tend to fill up fast so you may see another bride in the store with you.

Please DO NOT spray tan prior to your appointment as your sample gown will be worn by many brides. We want to keep it as clean as possible.

A bridal consultant will be helping you get in & out of each dress so please make sure you’re wearing undergarments which you will be comfortable being seen in.

Expect your appointment to run about 1 hour. We don’t ever want to rush you, but we have to be mindful of the next bride and our consultants schedule.

Trunk sales are great ways to get a 10% discount on your favorite designer!

If you find your dream gown during your appointment you will be expected to put down a 50% deposit. With that said, please keep your budget in mind and stick to it.

Bring your closest companions with you: your mom, MIL, sisters & Maid of Honor. Bringing your whole bridal party isn’t a great idea, though. Too many opinions will stray you from your gut feeling.

We kindly ask to please keep children at home if possible. There are a lot of very delicate and pricey items in the store, not to mention glass & mirrored surfaces. It can be both messy and dangerous. We would like to keep our store a clean, safe and fun environment for all.

We will hold a person accountable if damage is done to our merchandise by them or their child.

Prior to your appointment eat something light. You don’t want to be stuffed, but also don’t want to be thinking about food the whole time!

Light makeup is preferred. Again, we are just trying to keep each gown in tip-top shape.

Samples range from size 8 to 14. We will do our absolute best to make a true fit by clipping material, or inserting a panel.

Our gowns start at $100 & go up to $5000, with most priced between $1600-$3800.

We don’t have alterations on-site but we can recommend someone.

Shop at least 8 months in advance, preferably 10. This will ensure you have time for alterations as well.

Your entourage is welcome to look at gowns however please let your consultant handle them.

This goes for accessories as well. We know they're shiny and pretty and everyone wants to have fun, but most of them are made from Swarovski crystals. We don't want your fun day to turn into an unwanted expense.

We require a credit card held on file in order to secure your appointment. We don't charge for appointments however there is a $35 fee if you cancel less than 24 hours prior to your appointment.

Have fun, smile, and enjoy your day! It’s all about you at Genevieve’s!